Upcoming Phone Line Closures
Our phone lines will be unavailable on these dates and times over the coming weeks:
Wed 24th June: 4pm–6:15pm
Friday 26th June: 8:15am–10am & 1pm–4pm
Wednesday 1st July 4pm–6.15pm
Thursday 2nd July 8:15am–1pm
Friday 17th July 1pm – 4pm
If you have an urgent health query during these times, please call 111 or contact your GP.
Address
Haymarket Health,
1st Floor,
Haymarket Shopping Centre,
Leicester,
LE1 3YT
Contact details
Main switchboard and general enquires
0300 124 0102
Lines are open:
- Monday–Wednesday: 8:15am – 6:15pm
- Thursday: 8:15am – 4pm
- Friday: 8:15am – 6:15pm
General enquires and appointments phone lines are unavailable 12-1pm daily.
Phone lines closed Saturdays, Sundays and Bank Holidays.
Our Call Handlers
When you call our services, our call handlers may ask you some basic health questions, so:
- You see the correct clinician for your needs
- You are booked into the right appointment slot
- We know how urgently you need to be seen
Please respect our team members when talking to them on the phone, they are trying their best to help you access the service that you need.
Patient Feedback
Sexual Health Service Patient Feedback
To make a comment, compliment or complaint about our service please fill out our Patient Experience Survey at one of the links below:
Psychosexual Counselling Patient Feedback
To make a comment, compliment or complaint about our Psychosexual Counselling service please click here to fill out our Patient Experience Survey.
Complaints
You have the right to make a complaint about any aspect of NHS care, treatment or service.
If you have a complaint, we always do our best to resolve your concerns. Many issues can be resolved quickly by speaking directly to a member of staff at our clinics, or by contacting us on 0300 124 0102.
If you wish to make a formal complaint, you can do so by contacting Patient Advice and Liaison Service (PALS).
